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You may return your UNDAMGED product and packaging within 30 days of purchase to receive a FULL REFUND/Exchange for any reason. If the reason for return isn’t quality-related, the customer must pay the return shipping costs and handling fee.
18-Months Warranty for Quality-Related Issues
● Requests within country of purchase
We will take care of all quality-related issues with a REPLACEMENT or FULL REFUND including any return shipping costs. Please note: Any provided shipping labels must be used within 20 days of purchase.
● Requests from outside country of purchase
We will take care of all quality-related issues with a FULL REFUND or REPLACEMENT. International shipping costs must be covered by the customer.
● Requests for orders shipped internationally
We will take care of all quality-related issues with a FULL REFUND including any return shipping costs.
For purchases made through other retailers:
Other retailers’ after-sales support policies will vary. Please contact the retailer directly for specific guidance on their warranty process.
Unauthorized reselling of Queenwill products is strictly prohibited.